How to whitelist Safeguarding Support emails/mark as a safe sender

Why Whitelisting Matters

Whitelisting means adding an email address to your approved list of senders so that messages from them always go straight to your inbox. It helps ensure you don’t miss important emails by accident – especially if they’re mistakenly marked as junk or spam.

To make sure you receive all important messages from Safeguarding Support Ltd, please follow the instructions below to whitelist our email address.

Outlook (Desktop App - Microsoft 365, 2021, 2019, 2016)
  1. Open Outlook.

  2. Go to the Home tab.

  3. Click Junk > Junk E-mail Options.

  4. Go to the Safe Senders tab.

  5. Click Add, then enter: yourbusiness@example.com

  6. Click OK to save.

✅ Tip: You can also right-click our email from your inbox/spam, hover over Junk, and choose Never Block Sender.

Outlook.com (Web - Hotmail, Live, MSN)
  1. Go to Outlook.com and sign in.

  2. Click the gear icon (⚙️) > View all Outlook settings.

  3. Go to Mail > Junk email.

  4. Under Safe senders and domains, click Add.

  5. Type: yourbusiness@example.com and press Enter.

  6. Click Save.

Gmail (Web or App)
Option 1: Add to contacts
  1. Open Gmail and find any email from us.

  2. Hover over our sender name and click Add to Contacts.

Option 2: Create a Filter
  1. Click the gear icon (⚙️) > See all settings.

  2. Go to the Filters and Blocked Addresses tab.

  3. Click Create a new filter.

  4. In the “From” field, enter: yourbusiness@example.com

  5. Click Create filter, then check Never send it to Spam.

  6. Click Create filter again to confirm.

Apple Mail (Mac or iOS)
On Mac:
  1. Open the Mail app.

  2. Find an email from yourbusiness@example.com.

  3. Right-click the sender’s email > Add to Contacts.

On iPhone/iPad
  1. Open the Mail app.

  2. Open the email from us.

  3. Tap the sender’s name, then tap Add to Contacts.

Yahoo Mail
  1. Sign in at mail.yahoo.com.

  2. Click the Settings icon (⚙️) > More Settings.

  3. Go to Filters, then click + Add new filters.

  4. Name the filter (e.g., “Your Business”).

  5. Set the rule: From contains yourbusiness@example.com

  6. Choose a folder (like Inbox), then click Save.

✅ Alternatively: Add yourbusiness@example.com to your contacts.

Get in touch to find out more and make a booking

Rachel Priestley

Rach has a background in Business Development and Administration, gaining much of her knowledge and experience through her 19 year career with the NHS working within the executive office, community services and public health. 

Before moving on from the NHS, Rach supported the Chief Executive, the Chairman and the Trust Board of a local NHS Care Trust, which managed Children’s Services. Her responsibilities spanned across HR, Finance, Governance, Compliance, Risk, systems and processes, and internal training. Rach also supported the Children’s Safeguarding Lead with safeguarding investigations.

In 2017, she left the NHS to pursue a successful self-employed career supporting business to grow, with flexible business development and administration support, which she continues to do on a part-time basis.

Rach is in house trained, and is passionate about delivering outstanding services and enjoys working as part of the safeguarding team to achieve a common goal.

In her own time, she loves spending time outside, and long walks with the two family dogs. 

Shelley Armstrong

Shelley joined Safeguarding Support in 2020 as an experienced AET-qualified freelance trainer, and now enjoys working across the business, keeping clients as up to date as possible with the ever changing challenges facing safeguarding children in education.

Whilst we aim to simplify safeguarding, Shelley’s passion is to ensure engagement, pride and confidence through training and support. Shelley enjoys applying the competencies gained in different industries and environments to researching, designing, and developing materials for those with the responsibility to safeguard children, and in return has enormous respect for their commitment.

Her experience across the private business sector brings commercial skills to training and her background in psychology and counselling ensure courses are designed and delivered with the learner in mind.

Shelley lives in Yorkshire and enjoys walking her springer spaniels – come rain or shine!

Abigail Havon

Abigail is an experienced and AET-qualified trainer with a strong foundation in safeguarding, having begun her career in the charity sector. During her time there, she served as a regional manager and a key member of the safeguarding leadership team, where she contributed to the development of policies and procedures, designed and delivered training, and supported staff and volunteers working one-to-one with children in schools. 

 

In her current role with Safeguarding Support, Abigail primarily leads the Reflective Supervision programme.  Supervision is a process where through 1-2-1 meetings and in a group setting, structured support is given to safeguarding professionals across England. The programme focuses on helping DSL’s and DDSL’s manage complex workloads, reflect on their practice, build resilience, and promote wellbeing—enabling them to sustain their capacity to protect and support vulnerable children and families.

 

Abigail’s professional journey spans a variety of sectors and business environments, always in roles that demand strong communication, collaboration, and a people-centred approach. She is deeply committed to empowering educators to work collectively as part of a safeguarding team, believing this collaborative approach leads to better outcomes for children and young people.

Based in the Midlands, Abigail enjoys long walks and tending to her ever-growing collection of houseplants.

Carol Stephenson

Carol has spent her entire career teaching in Bradford primary schools. Most recently she was Head Teacher of a large, outstanding, multi-academy trust, inner-city
school where she gained Local Leaders of Education (LLE) status.

Carol is a highly experienced Designated Safeguarding Lead and safeguarding Governor, with an extensive range of expertise, skills and knowledge. It was through this depth of experience that she became a dedicated representative of Bradford Children’s Safeguarding Board. In June 2019, Carol was awarded a Bradford Safeguarding Champions lifetime achievement award 2019 for her continued work in safeguarding the children of Bradford.

Carol is in-house trained and is NSPCC certified to deliver Child Protection and Safeguarding training.

In her spare time, Carol enjoys working on her allotment.