How to whitelist Safeguarding Support emails/mark as a safe sender
Why Whitelisting Matters
Whitelisting means adding an email address to your approved list of senders so that messages from them always go straight to your inbox. It helps ensure you don’t miss important emails by accident – especially if they’re mistakenly marked as junk or spam.
To make sure you receive all important messages from Safeguarding Support Ltd, please follow the instructions below to whitelist our email address.
Outlook (Desktop App - Microsoft 365, 2021, 2019, 2016)
Open Outlook.
Go to the Home tab.
Click Junk > Junk E-mail Options.
Go to the Safe Senders tab.
Click Add, then enter:
yourbusiness@example.com
Click OK to save.
✅ Tip: You can also right-click our email from your inbox/spam, hover over Junk, and choose Never Block Sender.



Outlook.com (Web - Hotmail, Live, MSN)
Go to Outlook.com and sign in.
Click the gear icon (⚙️) > View all Outlook settings.
Go to Mail > Junk email.
Under Safe senders and domains, click Add.
Type:
yourbusiness@example.com
and press Enter.Click Save.
Gmail (Web or App)
Option 1: Add to contacts
Open Gmail and find any email from us.
Hover over our sender name and click Add to Contacts.
Option 2: Create a Filter
Click the gear icon (⚙️) > See all settings.
Go to the Filters and Blocked Addresses tab.
Click Create a new filter.
In the “From” field, enter:
yourbusiness@example.com
Click Create filter, then check Never send it to Spam.
Click Create filter again to confirm.
Apple Mail (Mac or iOS)
On Mac:
Open the Mail app.
Find an email from
yourbusiness@example.com
.Right-click the sender’s email > Add to Contacts.
On iPhone/iPad
Open the Mail app.
Open the email from us.
Tap the sender’s name, then tap Add to Contacts.
Yahoo Mail
Sign in at mail.yahoo.com.
Click the Settings icon (⚙️) > More Settings.
Go to Filters, then click + Add new filters.
Name the filter (e.g., “Your Business”).
Set the rule: From contains
yourbusiness@example.com
Choose a folder (like Inbox), then click Save.
✅ Alternatively: Add yourbusiness@example.com
to your contacts.