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Safeguarding Helpdesk

Practical Safeguarding Advice When You Need It

Our Safeguarding Helpdesk gives educational settings direct access to practical advice on operational safeguarding and safer recruitment queries. Whether you need a second opinion, help interpreting guidance, or support thinking through a particular situation, our team can help you consider the relevant information, identify appropriate next steps and make informed, defensible decisions. Prompt email support helps ensure decisions are informed and supported in a timely and accurate manner.

Safeguarding Support For Your Setting

Safeguarding questions do not always have a straightforward answer. Our Helpdesk gives you access to experienced safeguarding advice when you need support with an operational safeguarding or safer recruitment enquiries.

You can contact our team by email and we will provide a prompt response to help you consider the issue, relevant guidance and appropriate next steps.

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Rachel Priestley

Rach has a background in Business Development and Administration, gaining much of her knowledge and experience through her 19 year career with the NHS working within the executive office, community services and public health. 

Before moving on from the NHS, Rach supported the Chief Executive, the Chairman and the Trust Board of a local NHS Care Trust, which managed Children’s Services. Her responsibilities spanned across HR, Finance, Governance, Compliance, Risk, systems and processes, and internal training. Rach also supported the Children’s Safeguarding Lead with safeguarding investigations.

In 2017, she left the NHS to pursue a successful self-employed career supporting business to grow, with flexible business development and administration support, which she continues to do on a part-time basis.

Rach is in house trained, and is passionate about delivering outstanding services and enjoys working as part of the safeguarding team to achieve a common goal.

In her own time, she loves spending time outside, and long walks with the two family dogs. 

Shelley Armstrong

Shelley joined Safeguarding Support in 2020 as an experienced AET-qualified trainer. She now leads on training delivery and safeguarding research, ensuring our clients remain informed and prepared for the ever-evolving challenges within safeguarding in education.

With a passion for fostering engagement, pride, and confidence through training, Shelley draws on a diverse background that blends commercial insight from the private sector with expertise in psychology and counselling. Her learner-focused approach ensures that every course is both practical and empowering.

Based in Yorkshire, Shelley enjoys walking her Springer Spaniel – whatever the weather!

Abigail Havon

Abigail is an experienced and AET-qualified trainer with a strong foundation in safeguarding, having begun her career in the charity sector. During her time there, she served as a regional manager and a key member of the safeguarding leadership team, where she contributed to the development of policies and procedures, designed and delivered training, and supported staff and volunteers working one-to-one with children in schools. 

In her current role with Safeguarding Support, Abigail primarily leads the Reflective Supervision programme.  Supervision is a process where through 1-2-1 meetings and in a group setting, structured support is given to safeguarding professionals across England. The programme focuses on helping DSL’s and DDSL’s manage complex workloads, reflect on their practice, build resilience, and promote wellbeing—enabling them to sustain their capacity to protect and support vulnerable children and families.

Abigail’s professional journey spans a variety of sectors and business environments, always in roles that demand strong communication, collaboration, and a people-centred approach. She is deeply committed to empowering educators to work collectively as part of a safeguarding team, believing this collaborative approach leads to better outcomes for children and young people.

Based in the Midlands, Abigail enjoys long walks and tending to her ever-growing collection of houseplants.

Carol Stephenson

Carol has spent her entire career teaching in Bradford primary schools. Most recently she was Head Teacher of a large, outstanding, multi-academy trust, inner-city
school where she gained Local Leaders of Education (LLE) status.

Carol is a highly experienced Designated Safeguarding Lead and safeguarding Governor, with an extensive range of expertise, skills and knowledge. It was through this depth of experience that she became a dedicated representative of Bradford Children’s Safeguarding Board. In June 2019, Carol was awarded a Bradford Safeguarding Champions lifetime achievement award 2019 for her continued work in safeguarding the children of Bradford.

Carol is in-house trained and is NSPCC certified to deliver Child Protection and Safeguarding training.

In her spare time, Carol enjoys working on her allotment.